Friday, January 25, 2013

Emergency Situation…AND…the HR Program of the Future



Two of my favorite topics – personal finance and HR.  When I got the idea to write this post, I had second thoughts because I wondered if anyone would really care.  Then, the more I thought about it, I realized that if they don’t, I believe they should.

I've been fortunate to work in a company that did wellness as well or better than I've ever seen or heard of elsewhere.  There was a free on-site gym and personal trainer for all staff.  A fit point program was put in place that could earn employees up to $75 per quarter just for engaging in healthy behavior.  On-site yoga, Pilates, and dance classes were offered in addition to boot camp twice per week.  Fresh fruit and smoothies were always available in the gym for staff wanting a healthy snack.  You could even wear work-out clothes to work if you used the gym that day!  The trainer walked throughout the offices during the day motivating people to make healthy choices, and it really helped having a cheerleader always there to push.  In addition to typical screenings and everything offered by other robust wellness programs, other programs like Weight Watchers were available, smoking cessation classes which paid you $1000 for staying smoke-free up to a year and an on-site massage therapist.  We even had a chicken coop on the company campus to provide fresh eggs for breakfast.  It may seem a little over the top, but it was very cost effective for the organization.

What does this have to do with finance?  Well, I’m lucky to have worked in companies (that organization included) where people are well paid, particularly anyone in a pay-for-performance role, like sales.  I say I’m fortunate because we all know people who have suffered unemployment or underemployment over the last 5 years.  Yet, I hear complaints about how tight money is for people, or why the high deductible health plan is breaking the bank for staff.  I find it puzzling, because of the complaints are from employees making six figures.  What this tells me is that they are spread thin, and highly leveraged.  They make good money, but are they financially healthy?  Webster’s defines “wellness” as the quality or state of being healthy in body and mind.  What is one of the number one factors contributing to marriage problems, stress, and anxiety in America?  Money problems.  If you think employees are leaving all that at the door, you are unfortunately living in a fantasy.

This is a minor tangent, but you’ll see the tie in – I promise.  Generation Y is the most in debt generation in American history.  I’m no exception.  I haven’t always made the most intelligent decisions with my money, and I made the questionable decision to acquire a mountain of student loan debt to get a graduate degree.  I’m pretty normal.  And if I chose to stay on a normal path, I would keep my student loan debt around for at least 20 years, over-extend myself on a home and car purchase, max out my credit cards in the name of instant gratification and take expensive vacations just so I can post the pictures on Facebook to maintain the perception that I've done pretty well in life.  If you think about this for a moment, the truth of it should frighten you a little.

Now for the argument as to whether finances can be considered part of the fad of “wellness”.  Well, I’m typically a pretty scientific person, but I recently asked employees who came to see me about other issues in our company to tell me what is on their mind.  I know this experiment lacks validity, but work with me.  What do they think about the most at work that is unrelated to their job.  I asked 6 employees.  Here are their responses:
  1. My mother’s declining health and mental condition – she has trouble taking care of herself. 
  2. Our dream home we purchased six years ago is severely under water, and we want to move to a new school district for when our children start school this fall. 
  3. Our furnace went out this month and needed replacement and we also had a dishwasher that needed some parts replaced.  Last year, we had to replace our AC unit and a portion of our roof.  Our insurance just skyrocketed and the fiscal cliff shrunk our paychecks.  January has been tough. 
  4. My wife is overworked and burning out – she didn't get home yesterday until after 3am working on a deal that came in.  It makes her stressed and emotional.  
  5. My husband was laid off 3 months ago and is still unable to find a replacement position.  He took a food service job for the short term. 
  6. My child was just diagnosed with scoliosis and the resolution is a complicated surgery that will require extensive physical therapy afterwards.
Employee problems are all over the board, and I’m sure the same would be true in your organization.  However, nearly all of them are related to personal finance in some manner.  An elderly parent with declining health is not only sad, but it’s expensive!  Underwater homes are commonplace now, and financially detrimental to millions of Americans.  We all have peaks and valleys financially.  I guarantee you that one of your employees is in a valley at any one point in time.  Overworked and over-stressed are commonplace.  Some do it because they love to work; others do it because they need the money.  Layoffs are also pretty common now – you may even be desensitized to them.  Ill children, especially those requiring medical procedures are tragic, but they can also break the bank.  A major surgery plus ongoing physical therapy will hit any family hard, even if you do have insurance.

The concept of being financially “well” is not new – I bet your grandmother could teach you a thing or two.  Much of it is common sense, which is unfortunately not so common any longer.  While some argue that it is the job of parents or the public school systems to teach people to manage their money in a responsible and healthy manner, the effects of not doing so fall on employers when our children become working adults.  What’s even more unfortunate is that managing money well is more about behavior than knowledge, meaning that bad habits are harder to break in adults.  However, giving employees the knowledge, tools and resources to improve their financial futures will bring peace to the lives of those interested in making a change (which is probably more people than you think). 

There are several organizations that can help provide and build programs for your organization around financial wellness.  I've also seen a couple organizations build the programs themselves.  Whatever route you choose, your program should include a few basic principles.
  • Budgeting
  • Reducing/eliminating debt
  • Saving (in an emergency fund or elsewhere)
  • Retirement planning

The need for such programs is staggering.  MetLife’s annual report said that 78% of employers agree that financial problems render employees distracted and less productive. 69% acknowledged that financial stress contributes to health costs; 58% admitted that financial “illness” contributes to employee absence.  81% of employees who admit that they are financially stressed want help and would definitely be interested in financial advice and guidance.  The most common financial problems cited by workers are credit card debt, student loan debt, and too much house.  It has been reliably calculated that lost productivity due to stress-induced absence, tardiness or inattention can cost companies as much as $7,000 per worker per year.

I think you get the picture.  HR – it’s time to make a difference for your organization and in the lives of your staff.  Now, get to work!